Mobitel revamps its Customer Care Centre in Matara with the latest technology

Thursday, 01 October 2015 08:54

The National Mobile Service Provider Mobitel in its endeavor to offer the best of technology to its customers recently revamped its Matara Customer Care Centre.

Ceremoniously opened by the Chairman of Sri Lanka Telecom and Mobitel Mr. P. G. Kumarasingha and Chief Executive Officer of Mobitel Mr. Ranjith G. Rubasinghe, the modern branch is designed to be on par with all Mobitel Customer Care Centre’s islandwide.

Fully equipped with the latest 4G LTE technology enabling the customers in the Southern region the opportunity to experience and enjoy the most up-to-date products and services including smartphones, tabs and data devices which delivers the best ICT experience.

Customers would receive an exclusive opportunity to experience some of the most superior and technologically advanced devices available worldwide.

Subsequent to its refurbishment, the Matara Customer Care Centre welcomes customers to visit and enjoy special discounts on handsets and dongles with customised packages available during the month of October.

In addition, the Matara Customer Care Centre is also equipped to offer a diverse portfolio of innovative enterprise solutions that include ‘mTicketing’, the ticket reservation service for railway ticket and airline ticket purchases, ‘mHealth’, for better healthcare services, ‘mTrack’, the reliable GPS tracking solution, ‘iCard’ the electronic card that ensures the safety and security of school students, ‘mReservations’, for special hotel reservations, ‘Doc Call’, for quality healthcare services, ‘mTaxi’, for speedy trishaw hires, ‘mLearning’, for a fully-fledged distance learning experience for students and the NFC based fuel card system for added expediency at filling stations among other services.

The refurbished Matara Customer Care Centre located at No 15, Beach Road, Matara is the latest state-of-the-art hot spot expected to deliver both a fun and convenient environment for customers in the South.

About Mobitel (Pvt) Ltd

Mobitel is Sri Lanka’s National Mobile Service Provider and a fully-owned subsidiary of Sri Lanka Telecom.

The company offers mobile telephony services, high-speed broadband, Enterprise Solutions, IDD services and a host of Value Added Services.

Mobitel was the pioneer in South Asia to launch a Super 3.5G network, to successfully demonstrate HSPA + MIMO technology and successfully trial 4G/LTE technology.

The recent introduction of Dual Carrier HSPA+ technology and 4G-LTE service makes Mobitel’s broadband speeds the fastest in the country.

Fuelling over USD500mn worth of investments to-date, Mobitel has shaped the ICT landscape, experiencing exciting growth – poised to lead the industry into its next phase of development.

A growing customer base stands testament to Mobitel’s strong focus laid on customer centricity, emulating its credo of "We Care. Always."

For more information, visit or dial 1717 to reach the Customer Care Hotline.

Caption– Sri Lanka Telecom and Mobitel Chairman P. G. Kumarasingha cutting the ribbon at the reopening of the Mobitel Customer Care Center in Matara alongside Mobitel Chief Executive Officer Ranjith G. Rubasinghe, Mobitel Senior General Manager Marketing Nalin Perera, Mobitel Senior General Manager Legal/Regulatory Affairs Namal Ratnayake and Mobitel Senior General Manager Sales and Channel Development Chandika Vitharana.

Last modified on Thursday, 01 October 2015 09:26