To commence using Commercial Bank’s Online and Mobile banking facilities, customers simply need to go to an ATM with a valid ATM card and PIN, select the tab ‘Register for Online/Mobile Banking’ on the main menu, and complete the few steps required.
Upon selecting the ‘Mobile Banking’ option, customers would be prompted to key in their mobile number to the system, after which the system will automatically enroll them for SMS/USSD Banking and push a PIN to the designated mobile number.
If the customer is an existing Mobile banking user, a new PIN would be presented instantly via SMS.
The customer can access the account instantly through the mobile.
This facility is also available for Commercial Bank’s ‘Dotcom’ account holders.
When registering for the Online Banking facility through an ATM, Cash Deposit or Withdrawal Machine, a receipt will be issued requesting the applicant to call over at a branch to finalise the registration process.
The most subscribed to online payment portal in the country, Commercial Bank’s Online Banking platform facilitates customer convenience through a diverse range of fund management options for both retail and business customers.
The retail online banking platform offers an exceptional range of features such as fund transfers across a variety of accounts, cross-currency transactions on real time basis, and bill payments to over 65 institutions, for telephone, electricity, water, credit cards, insurance premiums, educational services, sports and recreation and purchase of air tickets.
The portal also allows customers to apply online for facilities such as personal and housing loans, fixed deposits and investing in treasury bills and to effect share trading payments.
The sophisticated corporate online payment platform of Commercial Bank enables corporates to effect virtually all payments ranging from employees salaries, statutory payments such as EPF and ETF, commissions, interest and insurance payments, dividend payments, bulk utility payments and duty payments to Sri Lanka Customs.
The platform is equipped with sophisticated features to facilitate delegation of authority with single, dual and multi-level authorisation and appointment of a company administrator.
Commercial Bank’s Digital Banking channels include Online Banking, Mobile Banking-USSD, Mobile Banking-SMS, Mobile (WAP), Mobile Banking-App and the Bank’s e-Passbook facility.
The only Sri Lankan Bank to be ranked among the world’s top 1000 banks for eight years consecutively, Commercial Bank operates a network of 266 branches and 830 ATMs in Sri Lanka.
The Bank has won multiple international and local awards in 2016 and 2017 and over 35 international and local awards in 2018.
Commercial Bank’s overseas operations encompass Bangladesh, where the Bank operates 19 outlets; Myanmar, where it has a Representative Office in Yangon and a Microfinance company in Nay PyiTaw; and the Maldives, where the Bank has a fully-fledged Tier I Bank with a majority stake.