This service is jointly implemented by the Sri Lanka Police, National Water Supply and Drainage Board (NWS&DB), Ceylon Electricity Board (CEB), Lanka Electricity Company Private Limited (LECO) and the Public Utilities Commission of Sri Lanka (PUCSL).
The service was introduced in the Western Province (Colombo, Gampaha and Kalutara districts) on early April, where curfew was continuously imposed.
Facilities have been provided to rectify the problems of internal electrical and water services in the households through a hotline service which has already been introduced.
With the new service, the consumers can seek the assistance of an electrician or a plumber near to consumers' residential area to sort the issue.
A database has already been established containing the information of electricians and plumbers residing in every district of Sri Lanka and the PUCSL has already taken measures to provide the same information to respective Police Stations and Divisional Secretariats to maximize the service provided.
This service is provided by registered electricians and plumbers in accordance with approved safety practices and guidelines required, during the curfew period.
The relevant electrician / electrical equipment and air conditioning maintenance technician or a plumber must obtain a temporary curfew pass from the respective police station, once the maintenance work or an issue with regard to electricity or water services is been assigned.
The PUCSL has also issued a set of guidelines that should be followed by craftsmen in these essential maintenance activities during the curfew period.
Accordingly, cconsumers of Electricity and Water Services can now obtain the service via following hotlines;
For the service of a Plumber - 1939 (National Water Supply & Drainage Board)
For the service of an Electrician for consumers of CEB -1987 (Ceylon Electricity Board)
For the service of an Electrician for consumers of LECO - 1910 (Lanka Electricity Company Private Limited)
Public Utilities Commission of Sri Lanka 0764271030 (For Electricity and Water Services Issues)