With its latest tie up with Gemalto (Euronext NL0000400653 GTO), Airtel Lanka is now able to automatically detect and configure most of its subscriber devices automatically without human intervention, thus allowing users to enjoy uninterrupted access to their favorite internet sites.
Gemalto’s LinqUs Device Management platform is currently one of the most advanced in the world.
It boasts one of the largest knowledge repository of over 100,000 device references.
Which is constantly being upgraded and includes the latest local, and even non-branded models not recognized by GSMA.
Speaking on the occasion Mr Jinesh Hegde said “Youth are always the early adopters of any trend, it is the same with smart phone devices.
However we find that a lot of them experience interruptions to their internet services because networks fail to correctly identify the type of device and device settings.
With this service we will be able to offer uninterrupted services regardless to the kind of device upgrade.
Thus allowing our customers to experience 40% faster internet.”
“In Sri Lanka the smartphone vendors are competing to launch low cost models to capture the local market, increasing device diversity like never before,” Said Micheal Au, President South Asia and Japan at Gemalto.
He further added, “With our complete solution, now Airtel can not only save up to 40% of customer care costs due to configuration related issues, but also boost customer intimacy and revenues with accurate analysis of devices and usage patterns.
About Bharti Airtel Lanka (Pvt) Ltd
Bharti Airtel Lanka a member of the 3rd largest telecommunication network provider globally commenced commercial operations of services in Sri Lanka in 2009, and was the fastest operator to reach 1 million customers.
Airtel’s CSR policy takes a stand to be ALIVE to the needs of society as we want them to feel INCLUSIVE by enriching their lives through the act of RESPECT for all stakeholders, are truly lived across the entire supply chain of partners, customers and children – as Airtel Lanka’s commitment to the society.
Registered under the Board of Investment in Sri Lanka, Airtel Lanka provides digital mobile services which includes voice, data and enterprise solutions and currently ranked the fastest 3G mobile network provider in Sri Lanka. For further details please visit, www.airtel.lk