The global study, Emerging Technologies : The competitive edge for finance and operations, surveyed 700 finance and operations leaders across 13 countries and found that emerging technologies—AI, Internet of Things (IoT), blockchain, digital assistants—have passed the adoption tipping point, exceed expectations, and create significant competitive advantage for organizations.
AI and Digital Assistants Improve Accuracy and Efficiency in Finance
Organizations embracing emerging technologies in finance are experiencing benefits far greater than anticipated:
• Errors in finance organizations have been reduced by 37 percent on average.
• 72 percent of organizations using AI have a better understanding of overall business performance.
• 83 percent of executives believe AI will completely automate financial close processes within the next five years.
• Digital assistants increase productivity by 36 percent and accelerate financial analysis by 38 percent.
AI, IoT, and Blockchain Drive More Responsive Supply Chains
AI, IoT, blockchain and digital assistants are helping organizations improve accuracy, speed and insight in operations and the supply chain, and respondents expect additional business value as blockchain applications become mainstream.
• Organizations using AI in their supply chains have seen order fulfillment reduction by an average of 6.7 business days.
• Applying IoT data to supply chain processes helps organizations reduce fulfillment errors by 26 percent on average.
• AI is helping organizations reduce fulfillment errors by 25 percent, stock-outs by 30 percent, and manufacturing downtime by 26 percent.
• Organizations using digital assistants in their supply chains have increased employee productivity by 28 percent and the speed of analysis by 26 percent.
• 87 percent of organizations using blockchain have achieved or exceeded ROI expectations; 82 percent expect to see significant business value within the next year.
• 78 percent of executives believe the ability to verify supply chain monitoring with blockchain will reduce incidents of fraud in their supply chain by 50 percent or more over the next five years.
• 68 percent of respondents see increased business intelligence as a key advantage of emerging technology in supply chain operations.
Emerging Tech Equals Competitive Advantage
The vast majority of organizations have now adopted emerging technologies and early adopters (those using three or more solutions) are seeing the greatest benefit and are more likely to outperform competitors.
• Emerging technologies have become mainstream and 84 percent of organizations are using at least one of these technologies (AI, IoT, blockchain, digital assistants) in production.
• 82 percent of organizations using three or more emerging technologies are ahead of competitors, compared to only 45 percent of organizations using none.
• Organizations using multiple emerging technologies are 9.5 times more likely to have market-leading financial and operational accuracy.
• Organizations are 2-3 times more likely to purchase prebuilt emerging technology solutions than build them on their own (percentage varies depending on technology solution).
• Almost all respondents (91 percent) considered SaaS applications to be a key enabler of emerging technology.