In Sri Lanka, Virtusa enabled all team members to update their health and risk factors remotely, tracking and managing the wellbeing of its workforce and their families through the portal, mitigating threats of spread, recording vaccination progress, validating healthy employees and providing the option of safely returning to the workplace.
The app is supported by the 24/7 Virtusa call center that provides end-to-end pre and post COVID-19 care and assistance to employees, inclusive of transport, medication, food, help in procuring hospital beds and ambulances, self-quarantine and homecare support, in light of the recent surge of new cases in Sri Lanka.
Over 450 Virtusans have registered as ‘War Room’ volunteers to assist the core team in procuring necessary service providers and other amenities to ensure the smooth running of care efforts.
A Virtusa COVID Care Fund was also set up to enable global team members to lend support financially, with Virtusa matching the contribution to cover medical exigencies beyond comprehensive group medical insurance plans.
A COVID-19 Information Center was also launched online to provide details related to vaccination centers and other regulated health and safety procedures in Sri Lanka.
“At Virtusa, our priority is to provide the best of care to our Virtusa family,” stated Sundar Narayanan, Chief People Officer at Virtusa who is also leading the Care Portal Initiative across the company.
“This means that everyone has access to best-in-class healthcare from the safety of their homes.
At the same time, we are also reviewing our dashboard continuously, committed to exploring new scalable, replicable and digitized solutions that can address any eventualities that may arise going forward.”
Other key initiatives include enhanced medical insurance coverage, at home and drive-in COVID testing facilities, medical consultations and vaccination support for all team members.
Virtusa also partnered with two private hospitals to dedicate eight beds exclusively for Virtusans and their family members who require urgent COVID-19 related medical attention.
The team is also empowering employees with mental and physical wellbeing initiatives virtually, all the while ensuring benchmarked customer service and delivery at a global scale.
Having successfully partnered with the Ministry of Health in Sri Lanka to execute COVID-19 immunization drives in the Colombo Municipality earlier this year, the Virtusa Sri Lanka team continues voluntary services at Government vaccination centers in the Western Province to support vaccination drives across local communities.
In neighboring India, home to a number of Virtusa offices where the fight against COVID still continues, teams have been equipped with additional resources including makeshift COVID Care centers manned by Virtusan volunteers and medical experts in isolated parts of Virtusa facilities, home quarantining support as well as procurement of oxygen cylinders, with orders placed for oxygen concentrators to be made available for support during medical emergencies.
Furthermore, a mobile app – vRaahat, was developed and launched by internal teams to provide team members end-to-end support with real-time and proactive features including triggering an SOS alert, access to pre and post Covid-19 care, assistance in procuring oxygen cylinders among other features.
Businesscafe Image Sundar Narayanan, Chief People Officer at Virtusa