Emirates has ramped up its capability to process refunds, reaffirming its commitment to customers and travel trade partners impacted by travel disruptions caused by the COVID-19 pandemic.

Emirates is stepping up precautionary measures at the airport and on board to ensure the health and safety of its employees and customers.

Emirates in coordination with Dubai Health Authority (DHA) will be introducing additional precautions.

Putting customers first, Emirates has updated its COVID-19 travel waiver policies into one simplified approach for rebooking and refunds on tickets issued in all its global markets.

Cathay Pacific and Cathay Dragon will reduce capacity by 96% across our passenger network in April and May in light of the severe drop in demand due to the ongoing coronavirus pandemic and multiple government travel restrictions that form part of the global health response plan.

Emirates Skywards, the loyalty programme of the world’s largest international airline, is supporting its 27+ million members by understanding their needs, relaxing policies, adding flexibility, and including extensions – in short, giving members the reassurance they need during the global pandemic.

Emirates has received approvals to carry passengers on certain flights.

On Monday 30 March 2020, an Emirates SkyCargo flight carrying close to 500,000 Covid-19 testing kits landed at Sao Paulo airport in Brazil.

Emirates ground crews around the world have bid farewell to their last operating flights back to Dubai.

Since the COVID-19 outbreak began, Emirates and dnata have been adapting operations in line with regulatory directives as well as travel demand.

U.H.E. Group, the umbrella company to world-renowned brands Halpé Tea, 98 Acres Resort and Spa in Ella and the Secret Hotel Chain (located in Kandy and Ella), recently celebrated the launch of its Adrenaline & Adventure Tourism series in Ella.