This is a major surge in their journey to become the most customer-centric and digitally driven bank in the year 2025.
This is the continuation of signing up with Google Apps for Business productivity suite back in 2016 which opened avenues for the bank to launch many products and services over the past years to ensure utmost customer satisfaction.
The COVID-19 pandemic has radically impacted most businesses in Sri Lanka, with the full extent of damage incurred due to the lack of preparation for such circumstances yet to be realized.
However, early decisions made in 2016 and quick changes in processes have proven beneficial for DFCC Bank in this time of crisis, smoothly transitioning our staff to work from home with minimum disruption to the day to day activities and with no impact to the Bank and unparalleled customer care.
DFCC Bank CEO commented on this partnership with FineTech “In keeping with our motto ‘Keep Growing’, We took this historical step forward.
Our ultimate objective is taking DFCC to the next level with full digitalization on every level is no longer optional but essential in order to safeguard the integrity of customer service provided by the Bank.
We are fully prepared to lead the way to full digitalization by upgrading from Google Apps for Business to Google G-suite for Enterprise, taking yet another bold step forward on behalf of our customers.”
As we position us as the Bank for Everyone, We continue to evolve in all business avenues in order to assure a smooth customer experience for the customers in all walks of life, even during trying times such as these.”
About DFCC Bank
DFCC Bank is a fully-fledged commercial bank offering the gamut of commercial and development banking services.
The bank was also ranked amongst Business Today’s Top 30 businesses in Sri Lanka and was placed in the 25th position in Brand finance top 100 Most Valuable Brands, 2019.
DFCC Bank is rated AA- (lka) by Fitch Ratings Lanka Limited.
