Importantly, the progress in the local market has been led by strong growth in demand for Zoho Workplace, an integrated productivity suite, Zoho CRM, a customer management solution, as well as Zoho Recruit, a recruitment platform.
Reinforcing Sri Lanka’s significance, the inaugural 'Zoholics' user conference was held on January 23, 2024, at the Shangri-La Hotel, Colombo, highlighting Zoho's commitment to empowering local businesses.
The event offered comprehensive tracks on sales, marketing, collaboration, HR, and developer tools, aiming to educate and support Sri Lankan businesses in their digital transformation endeavours.
Zoho's journey as a bootstrapped SaaS company has been marked by consistent innovation, culminating in $1 billion in annual revenue in 2022 signifying the company's financial strength and ability to cater to a large customer base globally.
These achievements demonstrate Zoho's capacity to invest in innovation, product development, and customer service, meeting the diverse needs of customers across different regions and industries.
It also highlights Zoho's commitment to sustained growth and long-term support for its global customer base.
Zoho's relentless growth is complemented by its dedication to providing inventive, value-driven SaaS solutions.
In a year seeing generative AI reshape technology, Zoho has strategically enhanced its products, ensuring that customers receive cutting-edge tools for their business needs.
The company has witnessed substantial APAC growth, with the Sri Lankan market embracing a wide array of Zoho products.
Today, Zoho's suite, comprising over 55 applications, caters to the entirety of business operations.
With the implementation of Zia, Zoho's AI assistant, AI and generative AI have become more accessible, enhancing the daily work experience across various roles within organizations.
Key Highlights of AI Integration in Zoho's Strategy:
Customer Experience: AI-driven solutions from Zoho enhance the overall user experience with intelligent automation, proactive insights, and forecasting capabilities.
Customer Privacy: Zoho's in-house AI development ensures unparalleled privacy and seamless integration into customers' tech ecosystems without compromising data.
Customer Value: Time-saving AI technologies are prioritized to deliver productivity, ease of use, and broad accessibility, aligning with customers' key performance indicators.
Generative AI in Zoho Applications:
Zoho's marketplace now features generative AI extensions, including ChatGPT, augmenting its extensive AI offerings.
These extensions are contextually integrated into Zoho's applications, delivering immediate benefits such as:
Advanced data analysis and summarization in Zoho CRM, Mood analysis and automatic knowledge-based replies in Zoho Desk, Content enhancement and question integration in Zoho Writer and Communication efficiency tools in Zoho Cliq.
With Zoho solutions, Sri Lanka businesses have access to cutting-edge solutions to enhance their digital capabilities and operational efficiency supporting improvement of bottom-line growth.
