The new service centre is a revolutionary concept that aims to deliver the best in class after-sales service exclusively for Samsung customers.
The plaza’s opening ceremony was attended by H.K. Chang, Managing Director, Samsung Electronics India - Sri Lanka Branch Office and the senior management of Singhagiri.
The new plaza is run by Samsung and Singhagiri (Pvt) Ltd, one of three Authorised Distributers of original Samsung Products in Sri Lanka.
The Customer Service Plaza is yet another effort by Samsung to set new customer service standards by offering services for its entire product range under one roof, including specialized zones for product demonstrations, customer interactions and face to face service for devices.
The plaza features new facilities and a variety of support services ranging from repairs to customer claims, product inquiries and warranty queries.
Commenting on the opening of the new Customer Service Plaza, H.K. Chang, Managing Director, Samsung Electronics India - Sri Lanka Branch Office stated, “Samsung provides a full range of consumer products that meet the diverse needs of our varied customers.
A prompt and effective after-sales service is an integral part of our offering, and we are delighted to provide our customers in Colombo with greater access to our world-class standards of service and customer care.
With the launch of our first-ever Customer Service Plaza, we hope to establish an industry benchmark for premium customer service.”
As the Authorized Distributor of Samsung products, Singhagiri (Pvt) Ltd offers Samsung’s entire range of high quality consumer electronics including state-of-the-art TVs, washing machines, microwaves, ACs, mobile phones and cameras.
Samsung customers can call the Customer Service Plaza hotline on 0114413413 or the Samsung hotline number on 011 7540 540 to find out more about the convenient and hassle-free services the centre has to offer.
Photo Caption
1. H.K. Chang, Managing Director, Samsung Electronics India - Sri Lanka Branch Office and senior officials of Singhagiri (Pvt) Ltd at the opening of the Plaza
2. The Samsung Customer Service Plaza.
