These include an interactive Go Online Checklist for both riders and drivers, a mandatory mask policy for riders and drivers, pre-trip mask verification selfies for drivers, an updated post-trip feedback mechanism and a cancellation policy.
Aimed at building a new product experience during challenging times, these new features are formulated to help protect everyone, every time they use Uber.
Riders and drivers will see a number of new additions in the app, such as:
● Go Online Checklists: Before a driver can go online, they’ll be asked to confirm, via a new Go Online Checklist, that they’ve taken certain safety measures and are wearing a face mask. A similar checklist has been built for riders. Before every trip, they must confirm that they’ve taken precautions such as wearing a face mask and washed or sanitized their hands.
● Mask Verification: Before drivers are able to start accepting trips, they will be asked to take a selfie with a mask on. Uber’s new technology will verify the driver is wearing a mask.
● Accountability for all: We are adding new options for feedback including if a rider or driver is not wearing a mask or face cover.
● Updated cancellation policy: Drivers and riders can cancel trips if they don’t feel safe, including if a user is not wearing a mask or face cover.
● New seat limits: To allow for space between the driver and rider during an Uber ride, we’re advising riders to sit in the rear seat. Only two riders will be allowed in a car other than the driver partner.
● Rideshare Health Safety Education: Working with global and local public health authorities, we have compiled safety tips and recommendations that will be sent to all riders and drivers.
Announcing the new features, Pavan Vaish, Head of Central Operations - Uber India and South Asia, said “Over the last three months, our global tech and safety product teams have been working overtime to build a new product experience for riders and drivers.
Now, as Sri Lanka gets moving again, it’s important we take all necessary precautions to help keep ourselves safe and to make the next trip safer for all.
These new features and policies have been rolled out globally, and we will keep enhancing and revising them as needed, to ensure a safer product experience for all.”
About Uber
Uber’s mission is to create opportunities through movement.
We started in 2010 to solve a simple problem: how do you get access to a ride at the touch of a button?
More than 15 billion trips later, we're building products to get people closer to where they want to be.
By changing how people, food, and things move through cities, Uber is a platform that opens up the world to new possibilities.
