Riders can access the helpline at any time during a trip and directly speak to a member of the trained safety team.
Initially launched in February earlier this year, its operation had to be temporarily suspended due to the Covid-19 pandemic and curfew.
But now after ensuring all quality control checks, it has been reactivated so that Uber can constantly solicit rider feedback.
The Safety Helpline can be accessed in case of an urgent or non-emergency issue.
For example, to report a dispute with a driver, a car break-down or other such issues.
At the tap of a button, riders can immediately connect with Uber’s Sri Lanka-based safety experts, who’re available 24x7.
How this works:
The 24X7 Uber Safety Helpline is available under the safety toolkit banner on the Uber app.
Step 1: Rider needs to contact Uber to report a non-emergency safety incident and taps the shield icon on home screen
Step 2: Tap the safety helpline icon
Step 3: Swipe to speak to an Uber representative
Commenting on the relaunch Pavan Vaish, Head of Central Operations, South Asia, said,
“Safety is our biggest priority at Uber and we constantly evaluate our measures to raise the bar by integrating the feedback we receive from our riders.
The 24X7 Safety Helpline was launched in February this year, based on consistent customer feedback.
It’s live in Sri Lanka and can be accessed by riders at any time of the day or night, should they need urgent assistance during a trip.
This additional level of security reiterates our commitment to doing everything we can to help keep everyone safer on our platform.”
The safety helpline support number is not a replacement for 119, but it is a helpful way for riders and drivers to get urgent support.
In case of an emergency, Uber encourages riders to use the SOS button or the national emergency line (119) in the event of a safety-related incident.
The Uber safety team is dedicated to work around the clock to ensure safer, more reliable and comfortable rides for its riders.