Under the terms of the new contract, Aegis will provide a comprehensive spectrum of Telecom BPM solutions to Hutch including seamless multi-lingual customer experience management.
The carve-out transaction includes transfer of customer management operations from Hutch facilities in Sri Lanka to Aegis’ customer experience center in Colombo.
This engagement would also require Aegis to rebadge the existing Telecom business unit covering over 65 employees across its BPM operations in Sri Lanka.
Sandip Sen, Global CEO, Aegis Limited said “This partnership promotes our strategy of expanding presence across emerging markets, greatly extends our scale, and bolsters our Telecom BPM services portfolio.
We also see significant potential to grow our business with Hutch Sri Lanka across new high growth areas such as analytics as well as digital and multi-channel customer engagement.“
"Hutch’s strategic association with Aegis, a global provider of BPM services would further enhance value to our growing 3G customer base.
Every customer is unique and this new development of our customer care center will further enhance our customer service level, as we enter a significant stage of growth, through innovative product and service offerings" stated Thirukumar Nadarasa, CEO – Hutch Sri Lanka.
This engagement further strengthens Aegis’ partnership with Hutch Sri Lanka, as the company has been managing documentation, automation and digitizing services of its new subscriber applications for over 2 years.
By outsourcing specialized functions of this nature, Hutch not only enjoys substantial cost savings through economies of scale, as a result it also allows the organization to channel more of its resources on its core business.
With over 3 decades of sustained leadership in managing global Telecom companies, Aegis’ deliverable would also include use of advanced customer experience methodologies and tools, Quality and technology platforms.
The company entered Sri Lanka in 2009 with acquisition of 80% shares of Ismart – Timex Pvt Ltd, which over the years has grown to over 400 professionals serving leading enterprises across Sri Lanka.
Furthermore, Sri Lanka’s highly skilled workforce and service oriented culture provides a value addition to serve customer markets and segments, particularly in relation to knowledge or value added business services that are considered strategic to the business.
About Hutchison Telecommunications Lanka (Private) Limited
Hutchison Telecommunications Lanka (Private) Limited is a leading provider of mobile telecommunication services in Sri Lanka operating under the brand “Hutch”.
Its services extend nationally, providing affordable advanced 3G mobile broadband solutions.
Hutchison Telecommunications Lanka (Private) Limited is a part of the Hutchison Whampoa Limited (“HWL”) group, a Global Fortune 500 conglomerate.
The telecom arm of HWL is a pioneer in advanced 3G operations with presence in Europe including UK, Italy, Ireland, Denmark, Austria and Sweden, and in Australia and Asia including Hong Kong, Macau, Vietnam, Indonesia and Sri Lanka, and popularly operates under the brand ‘3’ in most geographies.
More information on the HWL group and Hutchison Lanka Ltd can be obtained at www.hutchison-whampoa.com & www.hutch.lk
Photo Caption:
1.) From Left: Thirukumar Nadarasa, CEO – Hutch Sri Lanka, Sandip Sen - Global CEO, Aegis Limited and M. Ruzaick Director /VP - Business Development Aegis Services Lanka (Pvt) Limited ceremoniously cutting the ribbon entering the Hutch - Aegis customer experience center in Colombo
2.) Thirukumar Nadarasa, CEO - Hutch Sri Lanka lighting the traditional oil lamp
3.) Sandip Sen, Global CEO - Aegis Limited lighting the traditional oil lamp
4.) Marina Emmanuel, Senior Customer Services Manager – Hutch Sri Lanka cutting the celebratory cake signifying the momentous occasion
5.) Thirukumar Nadarasa, CEO – Hutch Sri Lanka
6.) Sandip Sen, Global CEO - Aegis Limited
